Privacy policy

We are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Velix Systems Limited (the Company) of Suite 3, First Floor, St. John Street, Chester, CH1 1DA.

1. Information we may collect from you

1.1 We may collect and process the following data about you:

1.1.1 information that you provide when signing up for an account or sending a file on our website (our site). This includes information provided at the time of registering to use the site, registering for a premium account. We may also ask you for information when you report a problem with our site;

1.1.2 if you contact us, we may keep a record of that correspondence;

1.1.3 details of transactions you carry out through our site and of the fulfilment of your orders; and

1.1.4 details of your visits to our site and the resources that you access.

2. IP addresses and cookies

2.1 We may collect information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users browsing actions and patterns, and does not identify any individual.

2.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

2.2.1 to estimate our audience size and usage pattern;

2.2.2 to store information about your preferences, and so allow us to customise our site according to your individual interests;

2.2.3 to speed up your searches; and

2.2.4 to recognise you when you return to our site.

2.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

2.4 Please note that our advertisers may also use cookies, over which we have no control.

3. Where we store your personal data

3.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

3.2 All information you provide to us is stored on our or third party secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

3.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4. Uses made of the information

4.1 We use information held about you in the following ways:

4.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;

4.1.2 to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

4.1.3 to carry out our obligations arising from any contracts entered into between you and us;

4.1.4 to allow you to participate in interactive features of our service, when you choose to do so;

4.1.5 to notify you about changes to our service;

4.2 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

5. Information You Submit to Subscribe to Our Commercial Services

5.1 If you wish to subscribe to one or more of our Commercial Services, we request your billing address as your VAT ID (optional) in order to be able to invoice you correctly.  Your payment records will be stored for the term requested by mandatory law applicable to us.  We may use, share and disclose the information (including personal information) to third party services in order to process payments for our Services as identified below on the basis of our legitimate interests according to Art. 6 para. 1 f) GDPR and, where necessary, subject to the conclusion of data processing agreements according to Art. 28 Para. 3 S.1 GDPR:

1. a) We use a third party payment provider (Worldpay UK Limited – Privacy Policy ) to collect credit card payments to be made for our fees and refer you during the payment process to the third party payment provider. The information shared with the payment provider is your email address, address, Your name, invoice amount, along with the information provided during the order process. Any additional information, such as credit card details, will be requested from You directly from the payment provider and provided by You directly to the payment provider. We have no access to such data and do not store your credit card details. Your data will only be passed on for the purpose of payment processing.
2. Disclosure of your information

6.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

6.2 We may disclose your personal information to third parties:

6.2.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and

6.2.2 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

7. Your rights

7.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at support@fireitover.com .

If you have any question or inquiry relating to Our use of Your personal data or in case You want to issue a request for access, rectification, restriction on processing, portability, objection to processing, or deletion of personal information, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR), You may contact us as identified in Section 9 below.

8. Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 (ten pounds) to meet our costs in providing you with details of the information we hold about you.

9. Hosting, Data Retention and Security

9.1 We use, on the basis of our legitimate interests according to Art. 6 para. 1 f) GDPR and, where necessary, subject to the conclusion of data processing agreements according to Art. 28 Para. 3 S. 1 GDPR, the following third party services to host Our Websites, Services, data (including Personal Information) and files:

Amazon Web Services, USA - Amazon Web Services is a hosting service provided by Amazon.com Inc. - Privacy Policy

Mongo DB, USA - Mongo DB is a database service provided by MongoDB, Inc. - Privacy Policy

9.2 We only retain Personal Information for as long as the related account is active or otherwise for a limited period of time as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, security, and enforce our agreements as follows:

The contents of closed accounts are deleted within 30 days of the date of closure and     Backups are kept for 3 months. 

9.2 We use reasonable organizational, technical and administrative measures to protect Personal Information within our organization (for example: data transfer encryption over HTTPS, and account authentication and data rest encryption for our computer and databases storing Personal Information).

8. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.

9. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@fireitover.com